Service Cloud Consultant Certification Guide and Tips
IntroductionThe Salesforce Certified Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. This is a highly scenario-based certification exam. So hands-on experience in implementing Service Cloud will provide the edge in clearing this certification. Ideal Candidate for this CertificationCustomer-facing consultants who have experience in implementing Service Cloud solutions are the ideal candidates for this certification. As this certification will include a lot of scenario-based questions covering the service industry, so consultants with contact center industry experience will find the certification helpful for their domain. Any Salesforce admins who want to prove their advanced knowledge on the platform can also sit for this certification. Exam guidesYou can download the exam guide from here. It is always highly recommended to go through the exam guides number of times.About the examThere will be a total of 60 multiple-choice/multiple-select questions and 5 non-scored questions. (These 5 non-scored questions will be randomly spread, so you will not know which ones are non-scored questions).Time: 105 minutes.Passing score: 67%Registration fee: USD 200, plus applicable taxes.Retake fee: USD 100, plus applicable taxes.Prerequisite: Salesforce Administrator credential. (Here is my post regarding guides and tips to clear Salesforce Administrator certification).Topic BreakdownStudy StrategyIn order to clear this certification, you need to know both the technical details of the product as well as the domain knowledge, the business value it offers. As...
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