In this post, I will share the details about Dynamic Action. This is the continuation of my earlier post where I have explained Dynamic Form. These two features complement each other so well that we can implement quite a broad range of scenarios in Lightning...
Introduction The Salesforce Certified Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. This is a highly scenario-based certification exam. So hands-on...
Recently while implementing Knowledge for one of my customers, I spend quite a good amount of time doing operations on Knowledge Articles through Flow. This post will focus on two highly used Knowledge Article operations i.e. Publish and Edit. Before I go into further...
In continuation of my effort to make Lightning Knowledge easily understandable for all, today I am going to show how Salesforce Knowledge can be accessed using Apex. Salesforce Knowledge can have Apex Triggers and be accessible through Apex code. Actually,...
Happy Monday!! In my last post, I have explained the Data Model around Salesforce Lightning Knowledge. If you haven’t gone through that post, I highly recommend you going through the post “Understanding Salesforce Lightning Knowledge Data...
While working with Lightning Knowledge, what I realized is that there is hardly any tutorial/post which explains the Knowledge Data Model in a very simple way. So I thought of writing my understanding with examples covering the part of the data model. I hope this will...
In today’s post, I am going to share some of my favorite Admin features from Winter 21 release. Survey While creating the survey, admins now have the option of saving the survey as a template. After creating the template, users can open it and make a copy from...
This post will cover some of my favorite Apex new features from Winter ’21. I have published another post that covered new existing enhancements for Flow Designer. To explore all the new features from Winter ’21 release, I highly recommend –...
Winter ’21 pre-release org is ready. And without any surprise, Winter ’21 is also bringing lots of great enhancements. In this post, I am going to focus on a few Flow Enhancements that we will be getting soon and will be able to take advantage...