Category: chatter

Different Chatter Licenses in Salesforce

In Salesforce, we have two types of Chatter Licenses. Below are they and small description to help you in choosing Salesforce Chatter license appropriate for your requirement.Chatter Free License: User with Chatter Free License can access people, profiles, groups and files. They can make posts, view comments, upload & view files, join groups. But they can’t interact with Salesforce data such as accounts, contacts or opportunities.So if you have a requirement of allowing people to only join groups, view/participate in conversation, please allow Chatter Free License to those people.Chatter External License: Chatter External License allows people outside the organization, such as customer, into private groups in the Chatter community. Users with Chatter External License can – see the groups they belong to, and profiles of members of those groups.share files common to groups they belong.Customers with Chatter External License can only be invited to a private Chatter group.They can see-Groups and profiles of the members of groups they belong to.Files shared to groups they belong toThey cannot-Post to profiles.See records or other Salesforce information, even in search results.Be followed. Additionally, customer can’t follow people or files also.So if you have a requirement of allowing people outside of your organization i.e. your customers to join specific groups, please allow Chatter External License to those...

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Standard Chatter Profiles in Salesforce

In Salesforce, we have Standard Chatter Profiles. These profiles are available to those users with Chatter Free or Chatter External User licenses. These profiles allow user to login to Chatter only.Below are the Standard Chatter Profiles available -Chatter Free User Profile:  User with Chatter Free User Profile can access all standard chatter people, profiles, groups and files. User can make posts, leave comments, upload files and join groups. They have limited administrative and general user permission and that is why they are not allowed to access any Salesforce’s object details. This profile is available to users having Chatter Free User license.Chatter Moderator User Profile: Access same data as Chatter Free Users. They can activate/deactivate other Chatter Free users/moderators. They can grant/revoke moderator privileges. They can delete posts and comments which they can see. This profile is available to users having Chatter Free User license.Chatter External User Profile: User will this profile can access groups they have been invited to and interact with members of that groups. This profile normally assigns to external customers so that they can quickly make posts, leave comments or provide feedback. Please provide your feedback. Thanks in...

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