Sudipta Deb

Sudipta Deb

Founder of Technical Potpourri, Co-Founder of Shrey Tech, Enterprise Cloud Architect

In today’s fast-paced digital world, the essence of business success often lies in robust community engagement and streamlined customer experiences. Enter Salesforce Experience Cloud, a dynamic platform designed to revolutionize the way businesses connect with customers, partners, and employees. This blog post will explore different license types available for Salesforce Experience Cloud.

From fostering vibrant community networks to enhancing customer service efficiency, Salesforce Experience Cloud stands as a beacon of innovation in customer relationship management. 

Why Do We Need Licenses?

This is a very good question. You can create 100 Experience Cloud sites without buying licenses if you are in Enterprise, Performance and Unlimited orgs. But you need to purchase licenses to use specific templates and functionalities.

Give Access To Experience Cloud Sites

Generally there are two types of access: authenticated and unauthenticated. Authenticated users can log in, whereas unauthenticated users are known as guest users.

You need to buy licenses to provide your external users login access to your experience cloud sites. When you will buy licenses, you can create external profiles to provide different levels of permissions to your external users.

Experience Cloud License Types

In Salesforce, there are 5 different types of experience cloud licenses. They are –

  • External App
  • Customer Community
  • Customer Community Plus
  • Partner Community
  • Channel

External App License Type

You can choose to buy External App licenses for member accounts or Salesforce objects based on your business requirements. Besides the guest user profile, you can create more external profiles with these licenses to further improve the functionality of your website. These profiles will make it possible for authorized users to visit your websites, resulting in a seamless user experience.

Customer Community License Type

The Customer Community license is intended for clients who must regularly communicate with your company. Customers that own this license can access services like cases, knowledge articles, and communities by logging in to your Salesforce Experience Cloud website.

Users of the customer community have the ability to access and modify their own data, including support cases and account details. Through communities, they can work together and take part in conversations, polls, and events with other people.

Customer Community Plus License Type

Salesforce provides the Customer Community Plus license in addition to the Customer Community license. Beyond what the Customer Community license offers, this license offers more tools and capabilities, such as automation and access to Salesforce assets. Custom objects, processes, and custom integrations with external systems can all be built with the Customer Community Plus license. Remember that this license costs more than the Customer Community license, and that only those companies who truly need the extra features and functionalities it offers are advised to purchase it.

Partner Community License Type

For partners and other external users who must work with your company, there is a Partner Community license. Partners can see or change work-related data on your Salesforce Experience Cloud site with this license.

Users of partner communities can interact with other users through communities and access services like leads, opportunities, and cases. In addition, they are able to generate and amend work-related documents like partner accounts and deals.

Channel License Type

It is useful for business to business communities and portals that calculate their usage on the basis of numbers of partners instead of numbers of individual users.

Comparison

In the blow section, I would like to share a high level comparison between these license types. This is important if you are planning to go for Experience Cloud Certification or if you are working on experience cloud project.

 

External AppCustomer CommunityCustomer Community PlusPartner CommunityChannel
AccountsRead, EditRead, EditRead, Create, EditRead, Create, EditRead, Create, Edit
ContactsRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, Edit
CasesRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, Edit
OpportunitiesRead, Create, EditRead, Create, Edit
LeadsRead, Create, EditRead, Create, Edit
CampaignsRead, Create, EditRead, Create, Edit
AssetsRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, Edit
ContractsRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, Edit
EntitlementsRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, Edit
OrdersRead, Create, Edit, DeleteRead, Create, Edit, DeleteRead, Create, Edit, DeleteRead, Create, Edit, DeleteRead, Create, Edit, Delete
ProductsRead OnlyRead OnlyRead OnlyRead OnlyRead Only
Price BooksRead OnlyRead OnlyRead OnlyRead OnlyRead Only
ReportsCreate, ManageCreate, ManageCreate, Manage
DashboardsRead OnlyRead OnlyRead Only
ListViewsRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, Edit
DocumentsRead OnlyRead OnlyRead OnlyRead OnlyRead Only
External ObjectsRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, EditRead, Create, Edit

 

Disclaimer

This article is not endorsed by Salesforce, Google, or any other company in any way. I shared my knowledge on this topic in this blog post. Please always refer to Official Documentation for the latest information.

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