Importing Solution in salesforce is very simple but powerful feature. If you have comma separated value (CSV) files, then you can import that file into Salesforce. You need to make sure that the file you are going to import is ready by –
Salesforce Field: “Solution Title” ==> Label for Import File: “Title”
Salesforce Field: “Solution Details” ==> Label for Import File: “Body”
Follow the steps to import –
- Click on Setup | Data Management | Import Solutions.
- Click Start the Import Wizard!
- Follow the steps to import.